FAQ

Below are some of the most common questions we receive. If you don’t find your answer here, feel free to reach out through our Contact page.

1. Do you offer international shipping?

No. We currently ship only within the United States. International shipping is not available at this time.

2. How long does order processing take?

All orders are prepared within 1–2 business days before being handed over to the shipping carrier.

3. What is the delivery time?

Once shipped, packages typically arrive within 3–4 business days, depending on your location within the US.

4. Do you offer free shipping?

Yes! We proudly provide FREE shipping on all orders within the United States, with no minimum purchase required.

5. What is your return policy?

We accept returns within 7 days of receiving your order.
Exchanges can be made within 10 days.
Refunds are issued within 5–10 business days after we receive and inspect the returned item.

6. How do I request a return or exchange?

Simply contact us at contact@Zelviona.store with your order number and the reason for the return. Our support team will guide you step-by-step.

7. What should I do if I receive a damaged or incorrect item?

Please notify us immediately with photos of the product and packaging. We will provide a replacement or issue a refund as quickly as possible.

8. Are your products safe for pets?

Yes! We select high-quality products designed for comfort, durability, and pet safety. However, always supervise pets when introducing a new item.

9. Can I change or cancel my order?

If your order has not yet shipped, we can modify or cancel it.
Please contact us as soon as possible for assistance.

10. How can I track my order?

Once your order ships, a tracking number will be emailed to you automatically. You can follow your package’s journey until delivery.