Shipping Policy

At Aka Pet Supplies, we are committed to providing fast, reliable, and transparent shipping services for all customers across the United States. Please review our detailed shipping policy below for information regarding processing times, delivery schedules, and shipping limitations.

🇺🇸 1. Shipping Coverage

We currently ship exclusively within the United States.

  • Free Shipping: All orders include 100% free shipping to any location within the U.S.

  • International Shipping: We do not offer international shipping at this time.

⏱ 2. Order Processing Time

To ensure your order arrives as quickly as possible, we prepare all packages promptly:

  • Processing Time: 1–2 business days

  • This timeframe includes order confirmation, item inspection, packaging, and preparation for shipment.

  • Orders placed on weekends or holidays will be processed on the next business day.

We aim to process all orders efficiently while ensuring product quality and accuracy.

🚚 3. Shipping Time

Once your order has been processed, it will be shipped immediately through our trusted carriers.

  • Estimated Shipping Time: 3–4 business days

  • Total Estimated Delivery Time: 4–6 business days (processing + shipping)

Delivery time may vary slightly depending on your location, weather conditions, or carrier delays, but we work hard to ensure timely delivery.

📮 4. Shipping Confirmation & Tracking

When your order ships, you will receive a shipping confirmation email that includes:

  • Your tracking number

  • The carrier used

  • A direct link to track your package in real time

Please allow up to 24 hours for the tracking information to update after receiving the tracking number.

📦 5. Delivery Issues

If you experience any of the following:

  • Package lost in transit

  • Tracking not updating

  • Delivery marked as completed but not received

Please contact us immediately so we can assist you.

Contact Information:

  • Trade name: Aka Pet Supplies

  • Phone: 440-233-6610

  • Email: contact@Zelviona.store

  • Address: 6833 Giralda Cir, Boca Raton, FL 33433, United States

We will work directly with the shipping carrier to resolve the issue as quickly as possible.

🏠 6. Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout.
Aka Pet Supplies is not responsible for delays or lost packages caused by:

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • Unclaimed packages

If you notice any mistake, contact us within 12 hours after placing your order so we can update the information before processing.

📢 7. Order Changes & Cancellations

You may request to cancel or modify your order within 12 hours of purchase.
Once the order is being processed or shipped, changes cannot be guaranteed.